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What Our Legal Terms Mean for Your Account

These terms set out the rules that apply when you access 89bk and use your account — including deposits via bKash, Nagad and Rocket. Whether you are eligible to use this platform depends on your local law and the region you are accessing from.

Account terms apply on registrationEligibility governed by local lawbKash, Nagad, Rocket within scopePolicy updates notified via account
89bk What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data, Security and Account Policy in Practice

Knowing the rules around your account data and how we store it is part of using 89bk responsibly. Here is how we approach each area — from cookies to account retention and wallet verification.

Data Handling We store only the account data needed to operate your wallet and process bKash, Nagad or Rocket transactions. Data is not shared with third parties outside of payment processing.
Cookies and Access We use cookies to keep your session active and to remember your account preferences on mobile. You can manage cookie settings through your browser at any time.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. Do not share your PIN or OTP with anyone — including anyone claiming to be 89bk support.
Retention and Deletion We retain account records in line with our policy period. To request deletion of your data or closure of your account, contact support with your account reference and wallet details.
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your account terms, a transaction dispute, or how a policy change affects your wallet — reach us through any of the channels below. Our support team handles legal queries separately from general account help, so flag the nature of your request when you get in touch.

Team online

Live Chat

Raise a legal or account query through live chat on the site. Flag it as a policy matter and the team will route it correctly from there.

Email Support

Send detailed legal queries by email. Include your account reference and the specific policy section you are asking about so we can respond clearly.

Account Help Centre

Your account dashboard has a help section where you can submit a formal request about terms, wallet conditions or a bKash, Nagad or Rocket transaction dispute.

Legal Questions You May Have About Your Account

These are the questions we hear most often about legal terms, account conditions and policy rights. If your question is not here, raise it through live chat or email support.

Access and eligibility depend on your local law and the region you are in. We do not confirm availability for every location — check what your local law permits before using the platform.

Your deposit transaction reference is tied to your account record. Raise the dispute through account support and provide the bKash or Nagad reference number so we can trace it correctly.

We notify you through your registered account when terms change. Review the update before the effective date — continuing to use the account after that date means you accept the new terms.

Yes. Contact support by email with your account reference and request a data summary. We will provide what we hold in line with our data handling policy and within a reasonable timeframe.

Submit a closure request through the account help section or email support. We will process any outstanding Rocket, bKash or Nagad balance before the account is deactivated.

You are responsible for checking whether access to 89bk is permitted under the law that applies to you. We do not make that determination on your behalf for every region or jurisdiction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.